FAQ about your hotel stay
When is the check-in and check-out time?
Our check-in time starts at 3 pm and check-out is at 11 am. You will check out of your room by pressing the "check-out" button in Operto or by locking the door using any button and then punching number 1 followed by your access code.
How do we contact the staff?
To make your stay more comfortable, safe and contactless we operate on a self-check-in/out system. We still have on-site staff that are ready and happy to assist you with anything. To reach us during office hours (8 am - 6 pm) you can give us a call at 403 609-5522 you can also use the phone in your room or in our lobby. After office hours we are accessible on the Operto platform, which you can access via the link in the pre-arrival email. In case of emergency after office hours, you can find a phone number in the lobby.
How do I get to the bulding after office hours?
To access the building, you require a unique door code which was provided in a pre-arrival email or by a staff member. Anytime you leave the property after office hours you will need this code to get back into the main building.
How to get to the hotel by a car?
Driving from the east (Calgary), take the first exit from Hwy 1 (exit 91), right of the exit make 2 left turns to Elk Run Boulevard and drive up the hill until you hit the roundabout, where you'll take the first exit to Benchlands Trail (Eagle Terrace). Our villa is the second house on the left, with a gray façade and with a patio. The parking lot is located behind the villa, there is a gravel access road on the left just a couple of meters up the road past the house.
Driving from the west (Banff), take the third exit from Hwy 1 (exit 89). At the traffic lights make a left turn and continue straight up the hill on Benchlands Trail until you hit the roundabout, where you'll take the second exit to Benchlands Trail (Eagle Terrace). Our villa is the second house on the left, with a gray façade and with a patio. The parking lot is located behind the villa, there is a gravel access road on the left just a couple of meters up the road past the house.
Do you have a Wi-Fi in your hotel?
Yes. You can connect to our secure Wi-Fi network "Creekside Villa - Guest" with your room number and your last name (last name linked with the reservation).
Connected to this network you will be able to enjoy the casting of your devices on our TVs.
You can also use our secure Wi-Fi network "Onelove Guest", password: Welcome2Canmore, casting and other features will not be available on this network.
Do you offer casting on your TVs?
Yes! To fully enjoy this feature, connect to "Creekside Villa - Guest" wifi, using your room number and your last name (name linked with your reservation).
Change the input on the TV, using the remote control, press the "input" button and change the input to HDMI 2.
Choose your content. Look for the casting icon and enjoy!
We are having troubles with the TV!
To turn on the TV use the remote and press "TV" button at the left top corner of the remote. Wait. If the TV is on and you don't see any program, press the "CABLE" button at the right top corner of the remote. Wait. If you are still experiencing issues make sure that the TV's input is set for HDMI 1.
How does the shower work?
Our good old Delta shower is not playing any tricks on you. Simply turn on the water and then pull down on the ring at the end of the faucet (where the water flows).
We have more than two people staying in the loft room. How do we use the pull-out couch?
The pull-out couch in the living area is made with fresh sheets and a duvet, just take the cushions off and pull out the bed. Extra pillows are in the dresser up in the loft. Please leave the white note out to let our staff know that the pullout couch was used. Thank you!
We are staying more than one night and we don't need room service or fresh towels.
You can find a "do not disturb" or "please, make up" sign in all our rooms. Please, use them if you are in need of a room service. No sign on your door is an indication for our housekeeping team to do the room service. To help the environment and reduce water use, we only replace towels that are on the bathroom floor or in the bathtub. Thank you for your cooperation.
How can we help the environment and recycle at your hotel?
We appreciate your initiative and we are here to help you. We recycle paper, hard&soft plastic, metal, glass, food waste, and refundables. You can find blue recycling bins in all our rooms and we also have a recycling station in our lobby. If you need any assistance please ask any of our staff.
What are the quiet hours?
Our quiet hours begin at 11 pm to 7 am. The hotel also doesn't permit any excessive noise outside quiet hours. No outside visitors after 10 pm. Most of our guests are here to relax and enjoy their time in the mountains. Please be respectful to our guests.
Do you have a games room?
You can find our games room in the basement following the staircase from the main dining area and then to the left. You can enjoy a pool table, board games and lounge area. Please respect the quiet hours while using games room. Your own alcohol is not allowed due to our liquor license.
Do you have an ice machine?
You can find an ice machine with ice buckets in the basement following the staircase from the main dining area and then to the right.
Where can I get hot water?
A water station with cold and hot water is located in the lobby next to the office.
What is the smoking policy?
Smoking, vaping, candles and incence are not allowed inside of the building or on the patio. A designated smoking area with an ashtray is located on the right side of the building.
Are you pet-friendly hotel?
Unfortunately, our hotel is not pet-friendly.
Is there a bus service?
There is a free bus service inside of Canmore called Roam transit. You can find more information on their website roamtransit.com/. You can use the 5C service running from our side of the town to downtown, the closest bus stop is Benchlands Trail at Elk Run about 5 minutes of walking from the hotel.